Please take a few minutes to read all of our FAQ's. It is very important that you read through them to avoid any surprises. 1. Are you a dealer or private seller?  We are a licensed and bonded dealer and have been in business for over 20 years. We also help private sellers re-market and or sell their vehicles for them. 
2.Can I pick up the vehicle and pay for it myself at an Alpine holding facility?Yes, many of our customers happen to choose this option if they are located near a particular facility. Therefore, if you decide to exercise the option to pay at our holding facility with a bank check you must address ALL refunds with that facility.
3.What happens if I arrive at the facility and I see that the vehicle is missing parts, its not what it seemed to be in the images, it was tampered with, keys are missing etc.?
Do not accept the vehicle or allow it past the gate. Once it leaves the facility we are unable to file a claim with the seller. We advertise all of our vehicles to the best of our ability. Our damaged vehicle selection is sold on an AS IS basis. If for any reason you receive a vehicle that is completely inaccurate from its description (ie, VIN, Run & Drive, Gasoline or Diesel, Clean or Salvage Title) please contact our offices and we will assist you in an exchange or a refund depending on which payment method was applied. As far as keys are concerned, we do not guarantee keys once the vehicle leaves our facility. For those customers that retrieve the vehicles from the facility, please be aware once the gate release has been issued, and the vehicle has left the yard, NO REFUNDS will be accepted.
4. Where is the vehicle?Vehicles are stored at an Alpine in Texas and facilities across the nation that store and/or resell vehicles for our company thru wholesale auctions that we purchase in bulk from rental fleets, and insurance companies. Make sure you check vehicle city, state, zip and lot location prior to placing any offers, good chances are that vehicles are in transit, stored at another location, or still at the facility in which they were purchased across the nation. It is important to check or ask our team for the City, State, Zip code and lot location are on each individual listing. 5. If I receive a vehicle and I am unhappy with it, will you assist in reselling?Yes, we will be more than willing to assist in finding an auction facility near your location to resell your vehicle. We have a global audience bidding on these vehicles. Our team will help you find a replacement as well, if needed. Please understand our descriptions are brief and in most cases we are unable to physically inspect all of them. We urge all buyers to inspect vehicles themselves or hire a 3rd party inspection service before purchasing a vehicle.
6. What form of payments do you accept?We DO NOT accept PayPal for full and final payment. We only accept official bank checks at our location, and our storage facilities. Please do not bring cash for final payment. We also accept, cash direct bank deposits or wire transfers.
Bank wire instructions are located on your final invoice. Call us 800-525-5082  or .
The balance must be paid with cashier’s check, bank check, direct cash deposit in our bank account or wire transfer within two business days of winning the vehicle7.  How long will it take to get my title?Typically takes about 10 to 15 business days to be mailed after vehicle has been relist or has left our location. 8. How do I get possession of the vehicle? The Buyer is responsible for pickup or shipping of the vehicle from our storage facility. If you wish to have it shipped using a service, we will gladly help you with the process.
*Note: The vehicle location may vary. The exact address will be disclosed once the vehicle is secure with a deposit or full and final payment is completed.